About MsasaniConnect
MsasaniConnect is a WhatsApp-based civic hub for Msasani Ward in Dar es Salaam, Tanzania. It turns the messaging app residents already use into a single, accountable channel for civic problems — no new app, no sign-up form.
Residents report power outages, water-supply problems, uncollected waste, road damage, safety concerns and traffic issues. Every report becomes a tracked ticket with a reference number, an acknowledgement deadline, and live status updates pushed back over WhatsApp until it is resolved.
Alongside reporting, MsasaniConnect sends verified, mtaa-targeted alerts (so you only hear about your own neighbourhood), hosts a public issues board where the community can see and comment on what has been reported, and runs a searchable directory of trusted local businesses.
The service covers all five mitaa of Msasani Ward — Masaki, Oyster Bay, Makangira, Mikoroshoni and Bonde la Mpunga — and works in English, Kiswahili and Simplified Chinese, reflecting the people who live here.
What you can report
- Report power outages
- Report water supply
- Report waste collection
- Report road damage
- Report safety & security
- Report traffic
Where MsasaniConnect operates
MsasaniConnect serves Msasani Ward, Kinondoni, in Dar es Salaam, Tanzania, organised into its five mitaa. Reports and alerts are targeted by where you live, down to the street.
Masaki
Dar es Salaam
Oyster Bay
Dar es Salaam
Makangira
Dar es Salaam
Mikoroshoni
Dar es Salaam
Bonde la Mpunga
Dar es Salaam
Covered streets include Haile Selassie Road, Chole Road, Toure Drive, Kimweri Avenue, Kahama Road and Mahando Street.
Who MsasaniConnect is for
- Residents of Msasani Ward
- Report issues, track them to resolution and get alerts for your own street and mtaa.
- Property managers & building associations
- Log recurring utility and road problems and keep a paper trail to resolution.
- Local businesses
- List your business in the trusted directory and reach neighbours with one-tap WhatsApp contact.
- Ward offices & service agencies
- Receive routed, de-duplicated reports for power, water and waste with clear accountability.
Languages
The MsasaniConnect bot works in English, Swahili and Chinese (Simplified) — chosen at the start of your chat, reflecting the ward’s residents.
Get in touch
The fastest way to use MsasaniConnect is on WhatsApp. For partnerships or press, email us.